Call Volume Issues
Due to unprecedented and unforeseen congestion being experienced across carrier voice networks throughout Australia, many networks are experiencing unexpected congestion which is resulting in some Outbound and Inbound calls failing. We are load balancing outbound calls to different carriers. If your having issues please email and we move your outbound call routes to different providers.


NBN FTTC Connection Device Status Lights

The article will explain the meaning of the status lights found on the NBN™ Connection Device (NCD) which is an indoor unit used for Fibre to the Curb (FTTC) services.

These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting NBN™ FTTC issues.


Status lights

The status lights may be covered by a small sliding panel on the face of your NBN™ Connection Device.

Light State Meaning
LAN Off NCD has no power or is not connected to a modem/router.
Blue Successful connection between NCD and modem/router. Flashing indicates local network activity.
Amber Successful connection between NCD and modem/router. Flashing indicates local network activity.
DSL Off NCD has no power or is not communicating with the NBN™ access network.
Blue NCD is successfully communicating with the NBN™ access network.
Connection Off NCD has no power.
Blue Successful reverse power to NBN™ equipment outside the premises.
Red Issue with reverse power. Please call us on 03 90957290 for assistance.
Power Off NCD has no power.
Blue NCD has power.